Privacy Policy
Last updated: 5 July 2026
This Privacy Policy explains how Cairo Bio Pharm ("we", "us", "our") collects, uses, and protects information when you use our website app.cairobiopharm.org and when you contact us through connected messaging channels including TikTok, Facebook Messenger and WhatsApp.
Information we collect
- Contact details you provide — name, phone number, email and the content of enquiries you submit through our forms or messages.
- Basic social profile information — when you choose to log in or message us via TikTok, we receive basic profile information (
user.info.basic: your open ID, display name and avatar) solely to identify your conversation and respond to you. - Technical data — standard log data such as browser type and pages viewed, used to keep the site secure and reliable.
How we use information
- To respond to your product, sales and technical-support enquiries.
- To provide quotes, product information and customer service.
- To operate, secure and improve our website and messaging services.
Our TikTok integration is receive-and-reply only: we receive messages sent to us and reply to them. We do not publish or post content on your behalf, and we do not use your data for advertising or sell it to third parties.
Data sharing
We do not sell your personal data. We share information only with service providers that help us operate (for example secure hosting and messaging platform providers), and only as needed to deliver our service, or where required by law.
Data retention
We keep enquiry and conversation data only as long as necessary to serve you and to meet legal or accounting obligations, after which it is deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal data at any time. See our Data Deletion page or contact us at [email protected].
Security
We use appropriate technical and organisational measures — including encrypted transport (HTTPS) and signed, verified webhooks — to protect your information.
Contact
For any privacy question, contact us at [email protected].